Twilio customers experienced SMS delivery delays and failures affecting a subset of Long Codes sending messages to Telekom network subscribers in South Africa. The company classified the incident as minor impact and has now resolved the issue.
Twilio is a cloud communications platform that enables businesses to send and receive SMS, voice, and other messages at scale. The service is widely used by enterprises and developers for customer notifications, authentication, and messaging workflows.
Twilio began investigating the issue after receiving reports of delivery problems. After identifying the root cause, the company worked to restore service. SMS delivery began recovering, and Twilio confirmed full resolution after monitoring showed normal operation across the affected Long Codes and Telekom network.
The incident has been fully resolved.