Twilio Resolves Incorrect Suspended Banner Issue on Console

Some users saw false account suspension warnings on the Twilio console, but the issue has been resolved.

By The Downtime · Jun 24, 2026 · 6:00 AM · 1 min read

Twilio has resolved a minor incident in which some customers incorrectly saw a "Suspended" banner on their console front page despite their accounts being active.

Twilio is a cloud communications platform that provides APIs for voice, messaging, and video services used by developers and businesses worldwide.

The company's monitoring systems detected the issue and alerted engineers, who identified the problem and deployed a fix. The service returned to normal operation and is now operating as intended, according to Twilio's status page.

The incident has been fully resolved.

🕒 Live updates (4)

resolved Jun 22, 9:24 AM

All services impacted by an issue with Twilio Rest API have recovered and are operating as intended. This incident has been resolved.

monitoring Jun 22, 8:48 AM

The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

identified Jun 22, 7:54 AM

Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigating Jun 22, 7:49 AM

Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

📎 Sources

Twilio status ↗

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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