Twilio Resolves SMS Delivery Failures Across Middle East and Caribbean

SMS delivery disruptions affecting multiple networks in UAE, Trinidad and Tobago, Jamaica, and Haiti have been resolved.

By The Downtime · Jun 24, 2026 · 5:15 AM · 1 min read

Twilio customers experienced SMS delivery failures to multiple networks across the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. The company classified the incident as minor and has now resolved the issue.

Twilio is a cloud communications platform that enables businesses to send and receive SMS messages, voice calls, and other communications at scale.

Twilio identified the cause of the failures and began work on a resolution, providing status updates over several hours as the team investigated. The company later observed a recovery in SMS delivery and confirmed service had returned to normal across all affected networks and regions.

The incident is now resolved.

🕒 Live updates (6)

resolved Jun 23, 4:25 AM

The incident has been resolved and SMS delivery from Twilio to affected networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti is operating normally.

monitoring Jun 23, 2:19 AM

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified Jun 23, 2:17 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identified Jun 22, 10:16 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identified Jun 22, 8:10 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified Jun 22, 7:04 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across Middle East & Africa and Latin America, including the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📎 Sources

Twilio status ↗

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

Twilio Resolves SMS Delivery Failures Across Middle East and Caribbean

🕒 Live updates (6)

📎 Sources

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