Twilio customers experienced SMS delivery delays and failures to subscribers on the Algar Telecom network in Brazil. The incident has been resolved, and SMS delivery is now operating normally.
Twilio is a cloud communications platform that enables businesses to send and receive SMS messages, phone calls, and other communications via APIs.
Twilio's team began investigating the issue and identified the cause during the incident window. The company provided status updates at regular intervals as it worked toward resolution. SMS delivery to the affected carrier has since been fully restored.
This incident is now closed.