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Box Drive experiencing sync latency issues

Cloud storage provider Box is investigating delays in synchronizing files from its web application to desktop clients.

By The Downtime · Oct 15, 2026 · 8:45 AM

Box is investigating latency issues affecting Box Drive, the company's desktop synchronization application. Some users may experience delayed updates when syncing items from the Box Web Application to Box Drive desktop clients. The issue is currently under investigation.

Box provides cloud content management and file storage services used by enterprises and teams for document collaboration and storage.

The incident was first reported as Box began investigating sync latency between its web application and Box Drive clients. No resolution timeline has been provided.

This is a developing story. The Downtime will provide updates as more information becomes available.

🕒 Live updates (6)

resolved Oct 15, 5:41 AM

After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

monitoring Oct 15, 5:13 AM

Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.

identified Oct 15, 4:15 AM

We are continuing to work on a fix for this issue.

identified Oct 15, 3:10 AM

We are continuing to work on a fix for this issue.

identified Oct 15, 2:10 AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

investigating Oct 15, 1:30 AM

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.

📎 Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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