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Box reports multiple service issues

Box is dealing with 2 concurrent service issues — tracked live below.

By The Downtime · Jul 23, 2026 · 2:15 PM

Box is currently investigating a critical issue impacting Box Hubs. The company's status page indicates the incident remains under active investigation with additional details to follow.

Box is a widely-used cloud content management platform serving enterprises and organizations for file storage, collaboration, and document management.

According to the official timeline, Box first acknowledged the issue and marked its status as investigating. No further updates have been provided at this time.

This is a developing story. The Downtime will update as Box provides additional information.

⚠️ Issues being tracked (2)

[Medium] Issues with Box Hubs
Resolved
source ↗
[Medium] Issues with File Requests
Resolved
source ↗

🕒 Live updates (6)

resolved [Medium] Issues with Box Hubs Jul 23, 7:30 AM

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

identified [Medium] Issues with Box Hubs Jul 23, 7:26 AM

Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability.

investigating [Medium] Issues with Box Hubs Jul 23, 7:14 AM

We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.

resolved [Medium] Issues with File Requests Jul 23, 4:42 AM

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

identified [Medium] Issues with File Requests Jul 23, 4:05 AM

The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.

investigating [Medium] Issues with File Requests Jul 23, 2:45 AM

We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available. Users of this service may face delays in metadata updates while attempting to upload files using File Request.

📎 Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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