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Box Investigating Issue with Enterprise Event Reports

Admin Console reporting and Enterprise Events API affected by missing or outdated data.

By The Downtime ยท Oct 8, 2026 ยท 2:00 AM

Box is investigating a significant issue affecting enterprise event data, according to the company's status page. Administrators may see missing or outdated information in event-based reports and Insights within the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also observe inaccurate AI unit usage reporting.

Box is a cloud content management and file-sharing platform widely used by enterprises for document collaboration and storage.

The company's support team began investigating the incident and has committed to providing additional information as it becomes available. No timeline for resolution has been announced.

This is a developing story. The Downtime will continue monitoring Box's status page for updates.

๐Ÿ•’ Live updates (6)

resolved Oct 7, 8:54 PM

After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you continue to experience any issues, please contact Support at https://support.box.com.

monitoring Oct 7, 8:38 PM

Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.

identified Oct 7, 8:19 PM

Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.

identified Oct 7, 7:53 PM

Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.

identified Oct 7, 7:21 PM

Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.

investigating Oct 7, 6:48 PM

Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.

๐Ÿ“Ž Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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