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Box Notes experiencing errors and slowness

Box is investigating widespread issues affecting its Notes product.

By The Downtime · Sep 28, 2026 · 10:15 AM

Box is investigating a service issue affecting Box Notes, its collaborative document tool. Users may encounter errors or experience slowness when creating or updating notes, the company said.

Box provides cloud storage and content collaboration services used by organizations across multiple industries.

The company's support team began investigating the incident and said additional information would be provided as the situation develops.

This is a developing story and will be updated as more information becomes available.

🕒 Live updates (2)

resolved Sep 28, 3:31 AM

After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

investigating Sep 28, 3:04 AM

Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.

📎 Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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