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Box Reports Critical Issue with Downloads in Asia

Box is investigating an outage affecting file downloads for users in the Asian region.

By The Downtime · Aug 25, 2026 · 7:00 AM

Box is investigating a critical issue affecting downloads for users in its Asian region. Users attempting to download files from Box may be unable to do so, according to the company's status page.

Box is a cloud content management and file-sharing platform used by enterprises and organizations worldwide for secure file storage and collaboration.

The company's team began investigating the issue and stated it would provide additional information as it becomes available. No cause has been identified, and no timeline for resolution has been announced.

This is a developing story. The Downtime will continue to monitor the situation and update this post as Box provides further details.

🕒 Live updates (4)

resolved Aug 25, 12:37 AM

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

monitoring Aug 25, 12:13 AM

We are continuing to monitor for any additional impact.

identified Aug 25, 12:07 AM

Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.

investigating Aug 24, 11:53 PM

Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.

📎 Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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