DocuSign reports multiple service issues

DocuSign is dealing with 2 concurrent service issues — tracked live below.

By The Downtime · Jul 30, 2026 · 8:15 PM ·Updated 3 weeks ago

DocuSign is experiencing latency and intermittent errors across its platform, according to the company's status page. The incident, labeled 5501, is classified as major impact and currently identified.

DocuSign provides electronic signature and digital transaction management services used by enterprises, financial institutions, and organizations worldwide for signing documents and managing digital workflows.

The company began investigating the issue and has since identified the root cause. A fix is currently being implemented to restore normal service operations.

This is a developing story. We will continue to monitor DocuSign's status page for updates.

⚠️ Issues being tracked (2)

Latency and Intermittent Errors (Incident 5501)

Postmortem

source ↗

Customers may experience errors when signing up for new accounts (Incident 5500)

Resolved

source ↗

🕒 Live updates (9)

postmortem Latency and Intermittent Errors (Inciden... Jul 31, 11:13 PM

**RCA for eSign NA4 Document viewing and signing workflow failures** **Service Disruption from 2026-07-30 18:52 UTC to 2026-07-30 20:51 UTC** **Impact** Some eSign customers on the NA4 site may have experienced disruption to agreement workflows. During the impact window, users may have encountered failures completing envelopes. Depending on where a customer was in their workflow, they may also have seen blank PDFs, experienced failures when sending envelopes for signature, encountered errors when loading document pages, and/or received errors when attempting to add new users. As a result, the ability to complete envelopes was degraded and customers may have experienced elevated error rates until service was restored. As rendering requests began to fail, an automated traffic-protection mechanism was inadvertently triggered; instead of isolating the rendering issue, this safeguard misidentified system load and throttled healthy, unrelated traffic across additional billing-related platform APIs, broadening the scope of the impact and extending the recovery time. **Cause** This incident was caused by a configuration change to our document rendering service, which is responsible for turning agreements into viewable PDF documents. The change incorrectly routed document rendering traffic on the NA4 site to a new endpoint that was not yet available in production. As the endpoint did not exist, document rendering requests failed instead of completing successfully. **Resolution** Once the issue was identified, our engineering teams focused on correcting the configuration for the document rendering service on NA4. After this corrected configuration was deployed and propagated across the NA4 site, document rendering traffic resumed normal operation, and customers were again able to view PDFs, send and sign envelopes, load pages, and add users without error.

resolved Latency and Intermittent Errors (Inciden... Jul 30, 9:02 PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

resolved Customers may experience errors when sig... Jul 30, 8:34 PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC.

monitoring Latency and Intermittent Errors (Inciden... Jul 30, 8:32 PM

A fix has been implemented and we are monitoring the results.

identified Latency and Intermittent Errors (Inciden... Jul 30, 8:11 PM

We have identified the issue and a fix is being implemented.

identified Customers may experience errors when sig... Jul 30, 7:57 PM

We have identified the issue and a fix is being implemented.

investigating Latency and Intermittent Errors (Inciden... Jul 30, 7:53 PM

We are actively investigating this issue.

investigating Customers may experience errors when sig... Jul 30, 7:32 PM

We are continuing to investigate this issue.

investigating Customers may experience errors when sig... Jul 30, 7:24 PM

We are actively investigating this issue.

📎 Sources

DocuSign status ↗

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.