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Dropbox experiencing outage affecting website access for some users

Cloud storage provider investigating issues preventing customer access to certain pages and features.

By The Downtime Β· Sep 9, 2026 Β· 9:45 PM Β·Updated 1 month ago

Dropbox is investigating an outage affecting some customers' ability to access certain website routes and features. The company has classified the incident as major impact and says it is working to resolve the issue.

Dropbox is a widely-used cloud storage and file synchronization service that allows users to store, sync, and share files across devices.

The company first reported the problem on its status page, noting that a number of pages and features are not working for some customers. Dropbox committed to sharing another update shortly.

This is a developing story. The Downtime will continue monitoring for updates from Dropbox as the incident progresses.

πŸ•’ Live updates (3)

resolved Sep 9, 10:35 PM

This incident has been resolved.

investigating Sep 9, 9:36 PM

a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

investigating Sep 9, 9:36 PM

a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

πŸ“Ž Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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