resolved Elastic Cloud - Email MFA Delivery Delay... Jul 23, 4:37 PM
Delivery delays have been resolved, MFA email delivery is fully functional for all customers.
resolved Metering issue with Elastic Cloud Hosted... Jul 22, 11:14 PM
All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
investigating Metering issue with Elastic Cloud Hosted... Jul 22, 10:49 AM
We are still investigating the metering issue impacting a small number of customers.
We'll provide a further update when new information is available.
investigating Metering issue with Elastic Cloud Hosted... Jul 21, 11:15 PM
We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary.
We'll provide another update when new information is available.
monitoring Elastic Cloud - Email MFA Delivery Delay... Jul 21, 11:10 PM
Delivery delays have been mitigated. We will continue to monitor to ensure delivery remains stable.
investigating Elastic Cloud - Email MFA Delivery Delay... Jul 21, 2:25 PM
Update: This incident is still ongoing and we are continuing to investigate.
investigating Metering issue with Elastic Cloud Hosted... Jul 21, 2:24 PM
We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.
We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
resolved AutoOps monitoring data not ingested for... Jul 21, 2:21 PM
This incident was resolved on Jul 20 14:00 UTC, and was posted retroactively.
identified AutoOps monitoring data not ingested for... Jul 21, 1:45 PM
RESOLVED - Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in their AutoOps monitoring data during this timeframe.
Note this incident has already been resolved, and is being posted retroactively.
resolved AutoOps monitoring data not ingested for... Jul 21, 12:10 PM
Resolved – This incident is resolved. Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in their AutoOps monitoring data during this timeframe.
investigating Elastic Cloud - Email MFA Delivery Delay... Jul 21, 10:56 AM
Update: This incident is still ongoing and we are continuing to investigate.
We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code.
Available Workarounds:
- Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn).
- Authenticate using the "Log in with Google" social login button.
Note: API Key access to your projects and deployments remains fully operational.
We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.
investigating Elastic Cloud - Email MFA Delivery Delay... Jul 21, 9:36 AM
We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code.
Available Workarounds:
- Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn).
- Authenticate using the "Log in with Google" social login button.
Note: API Key access to your projects and deployments remains fully operational.
We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.