Elastic Investigating Elevated Error Rates in Managed OTLP Service

Elastic Cloud Serverless users experiencing issues with managed OpenTelemetry Protocol ingestion.

By The Downtime · Aug 20, 2026 · 8:30 PM ·Updated 1 day ago

Elastic is investigating elevated error rates affecting the managed OTLP (OpenTelemetry Protocol) service on Elastic Cloud Serverless. The incident is classified as major impact, with the company's team actively working to identify the root cause.

Elastic provides cloud-native search, observability, and analytics capabilities. Organizations use its managed services to ingest, process, and analyze data at scale.

The investigation began as Elastic's team detected the elevated error rates affecting managed OTLP. The company said it would provide an update within 30 minutes of the initial report.

This is a developing story and we will update as more information becomes available.

🕒 Live updates (4)

resolved Aug 20, 10:13 PM

This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident.

identified Aug 20, 9:59 PM

We have identified the root cause of the elevated error rates affecting serverless managed OTLP. A mitigation has been applied and we are monitoring to confirm error rates return to baseline. Based on our investigation, customer workloads were not affected.

investigating Aug 20, 8:53 PM

We are continuing to investigate elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. We will provide an update within 1 hour.

investigating Aug 20, 8:22 PM

We are currently investigating elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. Our team is actively investigating the root cause. We will provide an update within 30 minutes.

📎 Sources

Elastic status ↗

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