resolved PDC Authentication Issues Jul 30, 5:40 PM
This incident has been resolved.
monitoring PDC Authentication Issues Jul 30, 3:56 PM
A fix has been implemented and we are monitoring the results.
resolved Issues with Billing/Usage Dashboard Metr... Jul 30, 3:17 PM
This incident has been resolved.
investigating PDC Authentication Issues Jul 30, 3:11 PM
We are continuing to investigate this issue.
investigating PDC Authentication Issues Jul 30, 2:51 PM
We are continuing to investigate this issue.
investigating PDC Authentication Issues Jul 30, 2:45 PM
We are currently investigating an issue impacting PDC authentication. We will provide additional updates as they become available.
monitoring Issues with Billing/Usage Dashboard Metr... Jul 30, 2:34 PM
A fix has been implemented and we are monitoring the results.
identified Issues with Billing/Usage Dashboard Metr... Jul 30, 1:50 PM
We have identified the issue, and are working on deploying a fix.
investigating Issues with Billing/Usage Dashboard Metr... Jul 30, 1:15 PM
We are investigating an outage for the Billing / Usage dashboard metrics and panels. This appears to be partially affecting organizations using Grafana Cloud.
We are working on identifying and resolving the issue
resolved IRM Performance Degradation in EU Region Jul 30, 12:39 AM
The issue affecting Grafana IRM in the EU region has been resolved. The IRM UI, public API, and alert notification processing have been restored and are operating normally.
identified IRM Performance Degradation in EU Region Jul 29, 11:07 PM
We have identified the underlying issue affecting Grafana IRM in our EU region and are actively working to restore normal service.
Users may continue to experience a degraded or unresponsive IRM UI, reduced availability of the public API, and delays in notifications while mitigation efforts are underway.
Our engineering team is working to restore full functionality as quickly as possible. We will provide another update as more information becomes available.
investigating IRM Performance Degradation in EU Region Jul 29, 9:46 PM
We are currently investigating an issue affecting Grafana IRM in our EU region. Users may experience a degraded or unresponsive IRM UI, reduced availability of the public API, and delays in notifications.
Our engineering team is actively investigating the issue and working to restore normal service. We will provide another update as more information becomes available.
resolved Grafana Cloud non-billing usage metrics... Jul 29, 6:49 PM
Impact period: April 1 – July 29, 2026
Summary:
During this period, some customers in a subset of regions may have experienced gaps in select ruler/recording rule metrics within their Grafana Cloud instances. Not all customers or environments in the listed regions were affected.
Affected regions:
A subset of environments across the following regions may have been impacted:
ap-south-1
au-southeast-1
ca-east-0
eu-central-0
eu-west-2
eu-west-7
us-west-0
Affected values:
grafanacloud_instance_queries_per_second
grafanacloud_instance_rule_config_last_reload_successful
grafanacloud_instance_rule_evaluations_total:rate5m
grafanacloud_instance_rule_evaluation_failures_total:rate5m
grafanacloud_instance_rule_group_interval_seconds
grafanacloud_instance_rule_group_last_duration_seconds
grafanacloud_instance_rule_group_iterations_total:rate5m
grafanacloud_instance_rule_group_iterations_missed_total:rate5m
grafanacloud_instance_rule_group_last_evaluation_timestamp_seconds
grafanacloud_instance_rule_group_rules
grafanacloud_instance_ruler_queries_failed_total:rate5m
grafanacloud_instance_ruler_queries_zero_fetched_series_total:rate5m
grafanacloud_instance_ruler_notifications_sent_total:rate5m
grafanacloud_instance_ruler_notifications_errors_total:rate5m
grafanacloud_instance_ruler_notifications_queue_capacity
grafanacloud_instance_ruler_notifications_queue_length
grafanacloud_instance_ruler_notifications_latency_seconds:99quantile
grafanacloud_instance_ruler_notifications_latency_seconds:50quantile
Current status:
This issue has been resolved. No further action is required from customers. If you continue to notice gaps in the metrics described above, please reach out to support and reference this incident.