Grafana Cloud Resolves Partial OTLP Write Outage in US-East Region

Intermittent telemetry ingestion failures affected the prod-us-east-3 region for several hours.

By The Downtime · Jul 28, 2026 · 7:45 PM

Grafana Cloud experienced a partial outage affecting OTLP (OpenTelemetry Protocol) write operations in its prod-us-east-3 region. The incident impacted customers' ability to transmit telemetry data, with logs confirmed affected and metrics and traces potentially impacted as well. The company classified the issue as major severity.

Grafana Cloud provides observability infrastructure—including metrics, logs, and traces—that organizations use to monitor applications and infrastructure.

Intermittent failures began around 08:00 UTC, with the primary impact window between 15:30 UTC and 17:45 UTC. Grafana Cloud's investigation has concluded, and affected services have recovered. The incident is now resolved.

🕒 Live updates (2)

resolved Jul 28, 7:43 PM

The issue affecting OTLP ingestion in the prod-us-east-3 region has been resolved. Between 13:30 UTC and 17:45 UTC, some customers experienced intermittent failures when writing telemetry to the OTLP endpoint. Logs were confirmed to be affected, and metrics and traces may also have experienced intermittent ingestion failures. Our investigation has concluded, and the affected services have recovered.

investigating Jul 28, 7:40 PM

We are investigating an issue affecting OTLP ingestion in the prod-us-east-3 region. Customers may experience intermittent failures when writing telemetry to the OTLP endpoint. Based on current information, logs are confirmed to be affected, and metrics and traces may also be impacted. Our investigation indicates intermittent failures began around 08:00 UTC, with the primary period of impact occurring between 15:30 UTC and 17:45 UTC. We are continuing to investigate the scope and root cause of this issue and will provide additional updates as more information becomes available.

📎 Sources

Grafana Cloud status ↗

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.