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MongoDB Atlas Support Portal Down

MongoDB Atlas is investigating a critical outage affecting its Support Portal.

By The Downtime ยท Sep 16, 2026 ยท 9:15 AM ยทUpdated 1 month ago

MongoDB Atlas's Support Portal is currently experiencing issues and has been classified as critical impact. The service remains under investigation as of the latest update. Affected users are being directed to https://success.mongodb.com/maintenance/index.html for urgent requests.

MongoDB Atlas is a cloud database platform that provides hosted MongoDB services to developers and enterprises worldwide.

The company began investigating the issue and continues to work on a resolution. No further details have been disclosed regarding the cause or scope of the outage.

This is a developing story. The Downtime will continue monitoring for updates.

๐Ÿ•’ Live updates (3)

resolved Sep 16, 3:31 PM

The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team

investigating Sep 16, 9:09 AM

We are continuing to investigate this issue.

investigating Sep 16, 9:06 AM

The Support Portal is currently experiencing issues. For urgent requests, please refer to https://success.mongodb.com/maintenance/index.html

๐Ÿ“Ž Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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