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Mux Investigating Elevated Errors on Direct Uploads Service

Video platform reports major incident affecting file upload functionality.

By The Downtime ยท Oct 5, 2026 ยท 7:45 PM ยทUpdated 1 week ago

Mux is investigating elevated error rates affecting its Direct Uploads service. According to the company's status page, some customers have experienced failures when creating or uploading to direct upload URLs. The incident is currently under investigation.

Mux provides video infrastructure and APIs used by developers and media companies to build video applications and manage video content delivery.

The company first reported the issue as investigating but has not yet provided additional details on the scope, duration, or resolution timeline. No cause has been identified at this time.

This is a developing story. We will update as more information becomes available.

๐Ÿ•’ Live updates (4)

resolved Oct 5, 10:47 PM

This incident has been resolved.

monitoring Oct 5, 8:32 PM

We are continuing to monitor for any further issues.

monitoring Oct 5, 8:31 PM

A fix has been implemented and we are monitoring the results.

investigating Oct 5, 7:44 PM

We are investigating elevated error rates affecting Direct Uploads. Some customers may have experienced failures when creating or uploading to direct upload URLs

๐Ÿ“Ž Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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