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📊 Outages Resolved

PlanetScale reports multiple service issues

PlanetScale is dealing with 2 concurrent service issues — tracked live below.

By The Downtime · Jul 24, 2026 · 2:45 PM ·Updated 4 weeks ago

PlanetScale has identified an issue in which Insights metrics are underreporting for both Postgres and Vitess databases. The company classified the incident as major impact. Database traffic and connectivity are unaffected by the problem.

PlanetScale operates a MySQL-compatible serverless database platform used by developers and organizations to manage cloud-based database infrastructure.

The company identified the issue and began actively investigating while deploying mitigations. No timeline for full resolution has been provided.

This is a developing story. We will update as PlanetScale provides additional information.

⚠️ Issues being tracked (2)

Insights metrics underreporting
Resolved
source ↗
Insights metrics underreporting
Resolved
source ↗

🕒 Live updates (11)

resolved Insights metrics underreporting Jul 24, 9:13 PM

The incident has been resolved.

monitoring Insights metrics underreporting Jul 24, 5:04 PM

Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.

identified Insights metrics underreporting Jul 24, 2:41 PM

Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the issue and are deploying mitigations.

resolved Insights metrics underreporting Jul 21, 3:18 PM

Query Insights functionality is restored on all Postgres development branches.

monitoring Insights metrics underreporting Jul 20, 10:06 PM

Query Insights is gradually recovering across all Postgres development branches.

identified Insights metrics underreporting Jul 20, 9:32 PM

Query Insights is recovered across all branches except for Postgres development branches, where recovery is happening gradually. We are working to accelerate recovery of Query Insights Postgres development branches.

identified Insights metrics underreporting Jul 20, 8:37 PM

We are seeing recovery of Query Insights across all branches, except for Postgres development branches which where we disabled Query Insights to relieve pressure on an overloaded component. We are working to restore Query Insights to development branches as quickly as possible.

identified Insights metrics underreporting Jul 20, 8:02 PM

We have temporarily disabled Query Insights in Postgres development branches to relieve an overloaded component in the Query Insights processing pipeline. We are working to restore Query Insights to all branches as quickly as possible.

identified Insights metrics underreporting Jul 20, 7:31 PM

We are continuing to work towards remediation.

identified Insights metrics underreporting Jul 20, 7:00 PM

We have identified the cause of reduced Query Insights metrics reporting and are working on remediations.

investigating Insights metrics underreporting Jul 20, 6:29 PM

Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the Insights issue.

📎 Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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