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Proton Services Hit by Global Outage

The encrypted email and VPN provider is investigating a critical service disruption affecting users worldwide.

By The Downtime · Aug 26, 2026 · 10:15 PM ·Updated 3 weeks ago

Proton is experiencing a critical global outage, with the company currently investigating the incident. The scope and specific services affected have not yet been detailed in official updates.

Proton Mail and Proton VPN are widely used encrypted communications and privacy services relied upon by millions of users globally for secure email and internet browsing.

Proton first reported it was investigating the issue and has continued to investigate without issuing additional status updates. The company has not announced a cause or estimated timeline for resolution.

This is a developing story. We will continue to update as Proton provides new information.

🕒 Live updates (8)

resolved Aug 27, 2:27 AM

This outage has now been largely resolved, and services are back online. We are still clearing a few lingering issues, however, meaning some users will experience delays in email delivery and reception, and receiving notifications. No data has been lost as a result of this outage.

monitoring Aug 27, 1:57 AM

A fix has now been implemented, and we're monitoring results. This means most services have been recovered for most users now, but our efforts to recover the remaining instances continue.

identified Aug 27, 1:37 AM

Our efforts to restore impacted services are now yielding results, and as a result are starting to recover for some users. Meanwhile, we are continuing recovery operations.

identified Aug 27, 12:38 AM

We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites.

investigating Aug 27, 12:18 AM

It appears that Proton VPN works for some, so it has been changed to "Partial Outage" rather than "Major Outage"

investigating Aug 27, 12:14 AM

We are continuing to investigate this issue.

investigating Aug 27, 12:11 AM

We are continuing to investigate this issue.

investigating Aug 27, 12:09 AM

We are currently investigating this issue.

📎 Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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