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Shopify disables Shop Pay Installments for US buyers over third-party connectivity issue

The installment payment option is temporarily unavailable at checkout while the company investigates a connection problem with an external service.

By The Downtime · Aug 14, 2026 · 3:30 PM

Shopify has temporarily disabled Shop Pay Installments for United States buyers due to a connectivity issue with a third-party service that powers the feature. The option will appear as unavailable at checkout, though Shop Pay itself remains operational.

Shopify is a leading e-commerce platform that enables merchants to build and manage online stores and accept payments.

The company reported the issue as "investigating" status. Affected buyers will see the installments option greyed out or hidden during the checkout process, though alternative payment methods remain available.

This is a developing story. We'll provide updates as more information becomes available.

🕒 Live updates (2)

monitoring Aug 14, 11:41 AM

Shop Pay Installments has been re-enabled, and we are monitoring that.

investigating Aug 14, 11:27 AM

The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.

📎 Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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