Shopify's live chat support feature on its Help Center experienced a temporary outage classified as critical impact. The service is currently being monitored following resolution of the underlying technical issue.
Shopify is a cloud-based e-commerce platform that enables businesses of all sizes to create and operate online stores.
According to the company's official status page, support teams began investigating the unavailability at an unspecified time. The technical issues were subsequently resolved, and Shopify moved the incident to a monitoring phase to ensure stability.
This is a developing story. The Downtime will provide updates as more information becomes available.