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Box Relay experiencing ongoing service issues

Box reports investigating problems with its Relay service, classified as a major incident.

By The Downtime ยท Jul 15, 2026 ยท 4:30 AM

Box is investigating an ongoing issue affecting Box Relay, according to the company's status page. The incident is classified as a major impact event and remains under investigation.

Box is a cloud content management platform used by enterprises and organizations worldwide for file storage, collaboration, and workflow automation.

Box first reported the Relay issue on its status page with a note that additional information would be provided as it becomes available. No cause, duration estimate, or remediation timeline has been disclosed.

This is a developing story. The Downtime will continue monitoring Box's status page for updates.

๐Ÿ•’ Live updates (5)

resolved Jul 14, 11:43 PM

After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

monitoring Jul 14, 11:32 PM

A fix has been implemented and we are monitoring the results.

identified Jul 14, 11:00 PM

We are continuing to work on a fix for this issue.

identified Jul 14, 9:50 PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

investigating Jul 14, 9:14 PM

We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

๐Ÿ“Ž Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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