Elastic reports multiple service issues

Update — This incident is still ongoing. AWS Bahrain (me-south-1) has been removed from new deployment selection on cloud.elastic.co. Existing deployments remain inaccessible due to the AWS infrastructure disruption, with no recovery timeline provided by AWS. Assume the region is unavailable for the foreseeable future. For assistance, please open a case in our Support portal (https://support.elastic.co) or email mailto:mailto:support@elastic.co.

This issue has been resolved.

We are continuing to work on a fix for this issue.

We have identified an issue with our ability to deliver certain static assets to our products. We have identified and are working to implement a fix.

We are currently investigating an issue affecting several Bekitzur-hosted services, including maps.elastic.co, ml-models.elastic.co, go.elastic.co, and related staging endpoints. This is impacting parts of Kibana (maps, ML models) as well as elastic-agent and other Go-based products that rely on go.elastic.co. Our team has identified the root cause — a Terraform configuration change inadvertently removed domains from the GCP-managed SSL certificates, causing them to be reprovisioned. The certificates have been successfully reprovisioned and we are now waiting for the load balancer to pick up the updated certificates. We will provide further updates as the situation progresses.

Update — This incident is still ongoing. AWS Bahrain (me-south-1) has been removed from new deployment selection on cloud.elastic.co. Existing deployments remain inaccessible due to the AWS infrastructure disruption, with no recovery timeline provided by AWS. Assume the region is unavailable for the foreseeable future. For assistance, please open a case in our Support portal (https://support.elastic.co) or email mailto:support@elastic.co.

Update — Incident ongoing. AWS Bahrain (me-south-1) has been removed from new deployment selection on cloud.elastic.co. Existing deployments remain inaccessible due to the AWS infrastructure disruption, with no recovery timeline provided by AWS. Assume the region is unavailable for the foreseeable future. For assistance, please open a case in our Support portal (https://support.elastic.co) or email support@elastic.co.

Update — Incident ongoing. AWS Bahrain (me-south-1) has been removed from new deployment selection on cloud.elastic.co. Existing deployments remain inaccessible due to the AWS infrastructure disruption, with no recovery timeline provided by AWS. Assume the region is unavailable for the foreseeable future. For assistance, please open a case in our Support portal (https://support.elastic.co) or email support@elastic.co.

Update — This incident remains ongoing. AWS Bahrain (me-south-1) has been removed from the available region selection on cloud.elastic.co and is unavailable for new deployments. Existing deployments in me-south-1 remain inaccessible due to the ongoing AWS infrastructure disruption. AWS has not provided a recovery timeline for the region. Customers should continue to assume the region is unavailable for the foreseeable future. We continue to support impacted customers individually through our support channels. If you have not yet done so, please open a case so we can assist with your recovery options. For assistance, please open a case in our Support portal (https://support.elastic.co) or email mailto:support@elastic.co. Apr 20, 2026 — 00:00 UTC

As this incident remains ongoing with no recovery timeline provided by AWS, we have removed AWS Bahrain (me-south-1) from the available region selection on cloud.elastic.co. The region is currently unavailable for the creation of new deployments. Existing deployments in me-south-1 remain inaccessible due to the ongoing AWS connectivity disruption. Customers in this region should continue to work through Elastic support channels. For assistance, please open a case in our Support portal (https://support.elastic.co) or email support@elastic.co.

This incident remains ongoing. We continue to monitor the situation in AWS Bahrain (me-south-1) and are actively supporting all impacted customers through our support channels. As this incident has no ETA for mitigation, our status updates for this incident will be on a weekly basis, or sooner if there is a significant change in status. For any further assistance, please feel free to reach out to Elastic support by either opening a case in our Support portal (https://support.elastic.co) or by emailing support@elastic.co.

We have identified a further potential disruption to our services hosted in the AWS Bahrain (me-south-1) region. We are working to determine the scope of this impact, and have engaged with AWS as the providers in this investigation. Further updates will be posted within the hour, or when we have further information.

There are no new updates. This incident remains ongoing. We continue to monitor the situation in AWS Bahrain (me-south-1) and are actively supporting all impacted customers through our support channels. As this incident has no ETA for mitigation, our status updates for this incident will be on a weekly basis, or sooner if there is a significant change in status. For any further assistance, please feel free to reach out to Elastic support by either opening a case in our Support portal (https://support.elastic.co) or by emailing support@elastic.co.

This incident remains ongoing. We continue to monitor the situation in AWS Bahrain (me-south-1) and are actively supporting all impacted customers through our support channels. As this incident has no ETA for mitigation, our status updates for this incident will be on a weekly basis, or sooner if there is a significant change in status. For any further assistance, please feel free to reach out to Elastic support by either opening a case in our Support portal (https://support.elastic.co) or by emailing support@elastic.co.

This incident remains ongoing. We continue to monitor the situation in AWS Bahrain (me-south-1) and are actively supporting all impacted customers through our support channels. As this incident has no ETA for mitigation, our status updates for this incident will be on a weekly basis, or sooner if there is a significant change in status. For any further assistance, please feel free to reach out to Elastic support by either opening a case in our Support portal (https://support.elastic.co) or by emailing support@elastic.co.

We are aware of connectivity and power issues affecting AWS Bahrain (me-south-1) due to localized power issues. We are awaiting further updates from AWS and will update here once we have more information.