Grafana Cloud reports multiple service issues

Grafana Cloud is dealing with 2 concurrent service issues — tracked live below.

By The Downtime · Jul 20, 2026 · 2:00 PM ·Updated 1 month ago

Grafana Cloud is currently investigating a major issue impacting PDC in its prod-eu-west-2 region. The company said it will provide another update within 1-2 hours.

Grafana Cloud is a cloud-based observability platform that provides monitoring, logging, and alerting services used by organizations to track infrastructure and application performance.

The incident was first reported as the company began investigating. No further details on the scope or cause have been disclosed.

This is a developing story and we will provide updates as more information becomes available.

⚠️ Issues being tracked (2)

PDC Issues

Resolved · 🇪🇺 Europe

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Grafana Cloud login issues for users with role of None

Resolved

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🕒 Live updates (8)

resolved PDC Issues Jul 20, 3:03 PM

This incident has been resolved.

monitoring PDC Issues Jul 20, 2:23 PM

A fix has been implemented, and we are observing recovery. We will continue to monitor the results.

investigating PDC Issues Jul 20, 2:13 PM

We are continuing to investigate this issue.

investigating PDC Issues Jul 20, 1:48 PM

We are currently investigating an issue that is causing issues with PDC in the prod-eu-west-2 region. We will provide another update in 1-2 hours.

resolved Grafana Cloud login issues for users wit... Jul 18, 1:15 PM

Users with the None role authenticating via Grafana.com should be able to access their stacks again

identified Grafana Cloud login issues for users wit... Jul 17, 9:33 PM

We are in the process of implementing a fix and are monitoring the rollout. Thank you for your patience.

identified Grafana Cloud login issues for users wit... Jul 17, 7:28 PM

We’ve identified the cause of the issue impacting users with the role of None from logging in. Our team is currently implementing a fix.

investigating Grafana Cloud login issues for users wit... Jul 17, 6:22 PM

We’re currently investigating an issue with user logins with the None role in Grafana Cloud. Our team is actively working to identify the cause. Thank you for your patience.

📎 Sources

Grafana Cloud status ↗

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.