Grafana Cloud experienced loading issues affecting users physically located in India, with error messages including "Error Loading" and "Failed to load Assets." The outage was traced to an upstream Google Cloud Platform incident. The impact was classified as major, though it was tied to user geography rather than stack region.
Grafana Cloud is a cloud-based monitoring and observability platform used by DevOps teams and organizations to visualize metrics and troubleshoot infrastructure issues.
Grafana Cloud began investigating the issue on Friday and moved to a monitoring phase while working with its cloud service provider. The team implemented mitigations over the following hours, rolled out fixes across regions, and deployed additional measures to reduce errors. Error rates stabilized near zero within the monitoring period.
The incident has been fully resolved as of the latest status update. Operations are now performing as expected.