Mux experiencing critical video live and playback issues

The video infrastructure provider has identified the root cause of widespread service disruptions and is working on a fix.

By The Downtime · Jul 15, 2026 · 7:15 PM ·Updated 1 month ago

Mux is currently experiencing critical issues affecting video live streams and playback across its platform. The company said customers may experience disruptions to these core services.

Mux provides video infrastructure and APIs for developers and media companies to build video streaming applications and services.

The company identified the root cause of the outage and stated that engineers are actively working on a fix. Mux has committed to providing additional updates as the incident develops.

This is a developing story. The Downtime will update as more information becomes available.

🕒 Live updates (5)

resolved Jul 16, 5:07 PM

This incident has been resolved.

monitoring Jul 16, 12:21 AM

All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.

monitoring Jul 15, 9:06 PM

We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.

monitoring Jul 15, 9:06 PM

A fix has been implemented and we are monitoring the results.

identified Jul 15, 7:13 PM

Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.

📎 Sources

Mux status ↗

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.