PlanetScale reports multiple service issues

PlanetScale is dealing with 2 concurrent service issues — tracked live below.

By The Downtime · Jul 17, 2026 · 5:00 PM ·Updated 1 month ago

PlanetScale's API and dashboard are returning errors, impacting users of the MySQL hosting platform. The company has classified the incident as major and is currently monitoring service recovery efforts.

PlanetScale provides managed MySQL database hosting for developers and organizations relying on cloud-based database infrastructure.

The company identified the root cause as a traffic pattern causing the application to exhaust available memory and crash. PlanetScale has increased memory allocation to the affected systems and is actively monitoring performance and stability to confirm full service restoration.

This is a developing story. We will update as more information becomes available.

⚠️ Issues being tracked (2)

API and dashboard errors

Resolved

source ↗

Single Sign On (SSO) unavailable

Resolved

source ↗

🕒 Live updates (6)

resolved API and dashboard errors Jul 17, 5:09 PM

API and dashboard service is restored.

monitoring API and dashboard errors Jul 17, 4:59 PM

We have increased the memory available to the API and are monitoring the performance and stability of the API and dashboard to confirm service is restored.

identified API and dashboard errors Jul 17, 4:49 PM

We have identified the cause of the errors - a pattern of requests causing the application to run out of memory and crash - and are working to better handle this traffic pattern now.

investigating API and dashboard errors Jul 17, 4:41 PM

We are aware that both our API and dashboard are returning errors. We are investigating the cause and will restore service as soon as possible.

resolved Single Sign On (SSO) unavailable Jul 16, 10:52 AM

The issue is resolved. SSO is working fine again.

investigating Single Sign On (SSO) unavailable Jul 16, 9:30 AM

SSO login to the PlanetScale website and API is unavailable. We are investigating. Database operations are unaffected.

📎 Sources

PlanetScale status ↗

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.