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Elastic reports multiple service issues

Elastic is dealing with 2 concurrent service issues — tracked live below.

By The Downtime · Aug 14, 2026 · 9:30 AM

Elastic has identified a major issue in Elasticsearch 9.5.1 where boolean queries containing must, filter, or should clauses with multi-value terms queries—paired with must_not clauses on fields with disabled indexing—can return false-positive matches. Affected queries may include documents that should have been excluded and report higher document counts than expected. No error is raised, so queries appear to complete successfully.

Elasticsearch is a widely-used open-source search and analytics engine relied upon by enterprises for log analysis, full-text search, and time-series data indexing.

The root cause has been identified. A patch in 9.5.1 addressed a bulk-scorer defect for term and range queries, but multi-value terms queries use a different Lucene query type not covered by that fix. Time Series Data Streams and columnar indices remain affected. Elastic recommends deferring upgrades to 9.5.* until version 9.5.2 becomes available; users already running 9.5.* should contact support to determine whether their searches are impacted. A patch release is in preparation.

This story is developing and will be updated as new information becomes available.

⚠️ Issues being tracked (2)

Elasticsearch 9.5.1: false-positive matches in certain boolean queries
Identified
source ↗
Increased error rates for microsoft-multilingual-e5-large
Monitoring
source ↗

🕒 Live updates (4)

identified Elasticsearch 9.5.1: false-positive matc... Aug 14, 9:22 AM

Elasticsearch 9.5.1 contains a known issue where boolean queries containing a must, filter, or should clause using a multi-value terms query, alongside a must_not clause on fields with disabled indexing, can still return false-positive matches. While the patch in 9.5.1 (https://github.com/elastic/elasticsearch/pull/155936) resolved the bulk-scorer defect for term and range query paths; multi-value terms queries utilize a different Lucene query type that was not covered by that fix. Time Series Data Streams (TSDB) and columnar indices/data streams remain affected for this query pattern, as indexing is disabled by default on those fields. Affected terms queries may return false-positive matches (including documents that should have been excluded) and report higher document counts than expected. No error is raised, so queries will appear to complete successfully. What you can do: - If you have not yet upgraded to 9.5.*, we recommend deferring the upgrade until version 9.5.2 is available. - If you are already running 9.5.*, contact Elastic Support if you need help determining whether your searches are affected. We have identified the root cause, a fix is in progress, and we are preparing a patch release. We will provide a further update when the fix is ready.

monitoring Increased error rates for microsoft-mult... Aug 13, 6:26 PM

Unfortunately, we can no longer support the E5 Multilingual Large model on the Elastic Inference Service due to continued upstream provider issues. Any customers requiring this model should set up custom inference endpoints using their own API keys.

investigating Increased error rates for microsoft-mult... Aug 13, 2:45 PM

We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.

investigating Increased error rates for microsoft-mult... Aug 13, 8:32 AM

We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating

📎 Sources

Outage details are aggregated from official provider status pages. The Downtime reports them as a public service and is not affiliated with the providers named.

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